How does prescription upload work?+
Customers attach a photo, PDF or hospital-app export when they place the order. The image lands on the order page in your console with the customer name, drug list and a one-tap "Accept / Price / Reject" flow. Rejections require a logged reason — useful for the dispensing register.
Does Deelo flag controlled medicines (Schedule H/X)?+
Yes. Mark any catalog item as scheduled, and orders containing it raise a flag the pharmacist must clear before dispatch. The clearance is logged with timestamp + the user who cleared it, so your dispensing register is automatic — no separate spreadsheet.
Can I bill clinics and hospitals on a monthly cycle?+
Yes. Save each clinic/hospital as a B2B client with their GSTIN and net-payment terms. Tag every order to that client at creation, and Deelo bundles a month into a single GST-compliant statement with batch + expiry per line. Track payments and overdue ageing in one tab.
How does cold-chain delivery work?+
Flag any SKU as cold-chain in your catalogue. When the runner accepts the pickup, they see a "cold-chain bag" reminder. The customer-side OTP confirmation includes a "received in cold pack" line so disputes are airtight.
What about counter (walk-in) sales?+
Walk-in is a first-class flow. Register the customer by phone (or pick from existing), build the cart from your catalogue, take cash or UPI directly, and the order shows up on the dashboard alongside Deelo-app orders — searchable, refundable, statement-able. Walk-in revenue settles directly with you.
Is it GST-compliant for medicines?+
Yes. Per-line invoices carry HSN/SAC codes, batch numbers, expiry dates, CGST + SGST split (intra-state Kerala) or IGST (inter-state). Statement PDFs for clinics/hospitals carry the same per-line detail across every order in the period.
Is Deelo live in Kochi, Trivandrum, Calicut?+
Yes. Deelo runs across Kochi, Ernakulam, Trivandrum, Calicut, Thrissur, Kollam, Kannur and surrounding pincodes. New zones light up as merchant + runner density crosses the threshold — sign up and we will turn on your area as soon as it is ready.